Return and Refund Policy
Refund Policy
Welcome to New Fashion Trend Pakistan Refund Policy. We appreciate your trust in our online footwear store and are committed to providing you with an exceptional shopping experience. Please take a moment to review our refund policy, which defines the terms under which refunds and exchanges for your New Fashion Trend purchases will be processed.
Quality Guarantee
At New Fashion Trend, we pride ourselves. about the quality of our shoes. Each pair is made to precision and goes through a thorough inspection before it arrives at the door. We strive to provide products that meet the highest standards of workmanship, comfort and style.
Returns for Defective Products
If for any reason you are not satisfied with a defective product, New Fashion Trend Pakistan offers a return option within of 3 days of receipt of the package. Follow the instructions below to initiate a refund:
· Step 1: Contact Customer Service: Please contact our customer service team at support@newfashiontrend.store 3 days after receiving you’re a package Please provide information about your order, including the reason for the return. This communication is very important to start the refund process quickly.
· Step 2: Return Authorization: Once your request is received, our customer service will provide you with a return authorization and detailed instructions for returning the item. product Please ensure that the item is returned in its original condition, including the packaging and all accompanying accessories.
· Step 3: Inspection and Refund: When we receive the returned item, we will conduct a thorough inspection to ensure that it meets the return conditions. Refunds will be processed within a reasonable time if the product is in its original, unused condition. Refunds will be made to the original payment method used during the purchase.
Exchange for Defective Products
If you receive a defective product, New Fashion Trend Pakistan allows an exchange to ensure that you receive the product in the same style and size without flaws. Follow the instructions below to initiate an exchange for a defective product:
· Step 1: Contact Customer Care: Report the defect to our Customer Care Team at support@newfashiontrend.store 7 days after receiving the product. Provide detailed information about the defect and include clear photos showing the problem.
· Step 2: Evaluation and Authorization: Our customer service team will review the information and photos provided. In some cases, we may require additional information to better understand the nature of the failure. After authorization, we will provide you with instructions on how to return the defective product.
· Step 3: Exchange Process: When we receive the defective product, we will conduct an evaluation to confirm the reported defect. If we detect a fault, we will start the exchange process and send you a free replacement product. New Fashion Trend Pakistan will pay the shipping charges associated with the exchange.
Return and Exchange Policy
For a refund or exchange, please ensure that:
1. The request is made within 3 days of receiving the package for defective products and within 7 days for damaged products.
2. The product is original, in unused condition, with all tags and packaging intact.
3. The defect is not due to normal wear and tear or abuse.
Delivery Return and Exchange Costs
Defective product connection after return, the customer is responsible for the shipping costs incurred when returning the product to us. In case of exchange of defective products, New Fashion Trend Pakistan will pay the shipping cost of shipping the replacement product.
CONTACT INFORMATION
Name: New Fashion Trend
Service: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Number: +92 3247277760
Business Email: newfashiontrend.nft1@gmail.com
Business Address: LG-15, Al-Latif Center, Gulberg III Lahore, Pakistan